Malta MGA/B2C/993/2016+64 9 473 7797
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Late and looking for a person

Stuck at Midnight? Contact Limewin Casino

Reach our team by live chat, e-mail or phone whenever you need us, as support runs around the clock, every day of the year.

Contact Support Now 620,000+ players trust us
Paid today
556,309 NZ$
3,960 Playing now
Regulated by Malta Gaming Authority under license MGA/B2C/993/2016
Average 4-minute withdrawal processing, up to NZ$53,000 per transaction
128-bit SSL encryption safeguards every transaction and personal detail
Choosing a Channel

Three Routes to a Real Person

We built these three doors so somebody is always answering, whatever the hour in New Zealand.

Answers in About Two Minutes
Best for quick checks and anything you need sorted while you play. A real person answers live chat in about two minutes, whatever the time in New Zealand.
Start Chat
Need to Send a Screenshot?
Send longer questions or screenshots to [email protected] and we reply within roughly eight hours, so it suits matters that can wait a day.
Write to Us
From Typing to Talking in Minutes
Call +64 9 473 7797 (NZST) when talking is easier than typing. Our line usually picks up in about three minutes and stays open around the clock.
Call Us
Limewin Casino in New Zealand

Support for New Zealand Players

When the hour matters and you want answers that fit New Zealand clocks, start here.

Reaching Us

New Zealand phone+64 9 473 7797
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

Regulator and licenceMalta Gaming Authority, MGA/B2C/993/2016

Helpline

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation, Multi-Venue Exclusion Programme
Four More Steps

Escalate a Complaint That Stays Open

Follow these steps when a first answer leaves your problem open.

Did You Attach the Screenshots?
Send the full story to the support e-mail with dates, amounts and any screenshots, so the team can see exactly what happened.
Reference Number and Written Reply
A ticket number lands in your inbox, then a written reply follows with what the team found and what they can do.
From Agent to a Manager
If that reply still misses the mark, ask the same team to pass your case to a manager for a fresh look.
Take It to the Authority
Should the manager decision feel unfair, you can take the matter to the Malta Gaming Authority and set out the facts there.
The Fastest Desk for You

Paperwork to Payments: Who Reads What

After reading this, you will know which desk to write to and what each one handles.

Account

General support[email protected]
Verification (KYC)[email protected]

Payments

Deposits and withdrawals[email protected]

Other Desks

Complaints and disputes[email protected]
Privacy and data requests[email protected]
Business and partnerships[email protected]
Limewin Casino Behind the Brand

The Company Holding Your Account

After this you will know exactly who runs the casino and holds the licence.

Company

Legal NameLimewin Casino Ltd.
Company NumberC-22702 (Malta)
AddressLevel 4, Portomaso, St Julian's

Licence

RegulatorMalta Gaming Authority
Licence NumberMGA/B2C/993/2016

Written Contact

Support E-mail[email protected]

Have These Ready Before Contacting Support

Have these close by so the team can resolve things in one go.

  • Your registered e-mail address
  • Account username and player ID
  • Screenshot of the payment method
  • Photo identification ready to share
  • Dates, amounts and what went wrong
Limewin Casino Answers, Short

Short Answers Before You Reach Out

For the moment you want a fast answer without waiting in a queue.

trustWhy does live chat not offer my language?+
German, Finnish, Norwegian and English are all handled by the same support team, so nothing gets lost in translation. Say which of the four you prefer and the reply comes back in it. New Zealand players usually write in English and hear back within eight hours by e-mail.
trustDo I need to give my password to verify myself?+
Your registered e-mail address is enough to find your account, along with your name. Nobody on the team needs your password, and they will never ask for it. Read any message that requests one as suspicious and close the conversation.
trustWhere do I stand if my paperwork is still pending?+
Checks usually finish inside fifty-one hours once your documents are in. Photo identification, proof of address and a payment method screenshot cover almost every case. Where a document is unclear, the reviewer asks for a fresh copy and the count starts again.
trustWhen did Limewin Casino get its licence and who holds it?+
Limewin Casino Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/993/2016, granted in 2016 and still in force today. The same authority supervises how deposits, withdrawals and complaints are handled. Quoting the number helps if you ever need to escalate a dispute.
trustWhy can I reach support on a Sunday morning?+
Someone is at the desk at three in the morning as well as on a Sunday afternoon, because the desk never closes. Nights and weekends run on the same live chat and phone lines as weekdays. Answer times stay around two minutes on chat and three on the phone.
Ringing at Midnight

Reply Times for Each Channel

This block settles which channel answers fastest and when.

Live Chat

Live Chat HoursAvailable around the clock
Chat First ReplyAbout two minutes
Time ZoneNZST

E-mail

E-mail Address[email protected]
E-mail ReplyAbout eight hours

Phone

Phone Number+64 9 473 7797
Phone Waiting TimeAbout three minutes

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