Get your payouts moving

Account verification at Limewin Casino, done right

Every licensed casino has to confirm who you are; at Limewin Casino the check typically wraps up within 51 hours.

Start my verification

Regulated by Malta Gaming Authority under license MGA/B2C/993/2016

Before the payout

The check, in plain numbers

No mystery about who looks at your ID, or when a payout gets held up.

Who looks at it

Limewin Casino Ltd.

License behind it

Malta Gaming Authority, MGA/B2C/993/2016

Usual turnaround

51 hours

Deadline at the latest

Before the first withdrawal

Questions go to

[email protected]

Youngest player allowed

18+

Four quick steps

Four steps to a smooth ID check

Same brisk routine our support team walks players through every day: nothing hidden, nothing extra.

Panel first, files second

Your account dashboard shows a verification panel with the three items still outstanding; open it before you start hunting through old files, since each tab accepts one type of document.

Corners in, glare out

Photo identification goes in first: a colour scan or clear photo of the whole document, all four corners visible, no glare and no fingers over the text.

Which details must stay visible?

A screenshot from the payment method you used needs to show your full name and the account or card reference; crop out nothing that identifies the holder.

Complete set, faster answer

Once everything is in, the review moves at its own pace; watch your inbox and the panel for any follow-up, and the 51 hours start from a complete set, not a partial one.

At upload time

Three papers that clear your check

After this table you will know which file answers which question before you send anything.

Photo identification

ConfirmsYour name, face and date of birth

Copy must showAll four corners, colour, no glare

Proof of address

ConfirmsWhere you actually live

Copy must showFull name, address, recent date

Payment method screenshot

ConfirmsThe account your money moves through

Copy must showHolder name, card or account digits

Resend the proof that clears the hold

Out-of-date bill. Utility bills older than a few months prove nothing current, so the address on them no longer matches where you live now. Send a bill dated within the last three months Pick one with your full name and street

My ID has just run out. A passport or licence that has run out no longer counts as identity, even if your photo and details on it are correct. Use a document still in date today Photograph all four corners cleanly

Why the names do not line up. Nicknames, maiden names or a flat number missing from one paper make the set disagree, and reviewers cannot accept a mismatch. Match every document to your account details Send a second paper showing the same name

Before the questions, the reason

Where your money comes from is a question the Malta Gaming Authority licence requires us to ask under MGA/B2C/993/2016. It runs as routine anti-money-laundering work, not as a suspicion of you.

Depending on your case, a reviewer may ask for one or more of the following.

Recent bank statements
Payslips or an employer letter
A tax return summary
Proof of a property sale
Copy of an inheritance letter

Know the moments

Moments that trigger a review

Settles exactly which moments bring the request, so nothing arrives as a surprise.

Just added a wallet

Fresh card or wallet details mean a reviewer confirms the method belongs to you, usually with a screenshot of your name on it.

One letter out of place

A spelling slip in your name or a slightly different street address prompts a cross-check, so send the paper that shows the correct wording.

Send your ID before the payout

Cashing out for the first time opens the identity review, which is also the latest point the licence lets us start it.

A quick age confirmation

Anyone looking younger than eighteen gets a quick age confirmation, and a photo of the ID plus a selfie settles it.

Seven short answers

Answers that keep your payout moving

Most players fear a refused scan or a lost payout; both have simple fixes.

Are my documents safe once I upload them?+

Yes. Everything you send travels over 128-bit SSL encryption and is used only to confirm who you are. Access sits with the team that runs the check, and questions about handling go to [email protected].

Is a photo taken on my phone good enough?+

Usually yes, as long as the whole card sits inside the frame with no glare across the text. Phone cameras handle colour and detail well, so a careful shot beats a scanner you can never line up straight. Avoid screenshots of the front camera app.

Which licence does Limewin Casino hold and under what number?+

Limewin Casino Ltd. trades under a Malta Gaming Authority licence, number MGA/B2C/993/2016. That regulator sets the identity and anti-money-laundering rules this page describes. The company is registered at Level 4, Portomaso, St Julian's.

Why do you want to know where my money comes from?+

The Malta Gaming Authority requires casinos to understand the origin of player funds, so the question is routine and applies to everyone who reaches that point. A salary, savings or a house sale all answer it perfectly well. It carries no suggestion of wrongdoing.

When at the latest do I have to be verified?+

By the first withdrawal, at the latest. Limewin Casino may also ask at registration or before the first deposit, so a complete set on file early saves a pause later. Nothing moves out of your account until the check is closed.

Do I have to resend the same papers at some point?+

Sometimes, yes. An expired passport or a move to a new address makes the old copy useless, and a fresh one is requested. Otherwise a set that passed once stays on file and needs nothing more from you.

What happens if one of my documents is rejected?+

A short note explains the flaw, usually a cropped corner, dim light or a hidden expiry date. Send a new copy of that single item to [email protected] and the review restarts from there. Nothing else in your set is thrown out.